Your customers stop getting towed.
Your hosts tap once.
About five seconds at the host stand. No app for your customers, no second system for your hosts. If you forget to validate, there's a five-minute soft window and an SMS the customer can reply to.
Honest mechanics, not adoption metrics. Curb is in pilot at 110 E Main.
Two ways customers get on the lot. Your host stand doesn't change either way.
Your landlord picks one. Either the customer scans a sign on the way in (12 seconds) or a camera reads the plate as they pull in (zero seconds). The tablet at your stand looks identical either way.
Sign at the entrance. Customer scans on the way in.
Cheaper than a camera. About 12 seconds of customer effort. Best for small lots or lots without power at the entry. Your tablet workflow is identical to the camera setup.
Lot monitored. Unauthorized vehicles towed at owner's expense per Va. Code § 46.2-1231. Tow operator: Colliers Towing & Recovery, (434) 977-6090.
- License plate + state (8 sec)
- Phone number (so we can text if something goes wrong)
- Which business they're visiting (optional)
Three taps. No download.
We'll only text you if a host doesn't validate within 5 min, or to send the receipt.
Standard message rates may apply. Reply STOP to opt out. We never sell your number.
Reads the plate as the car pulls in. Customer does nothing.
Mounted at the lot entrance, the camera reads every plate as the car pulls in (under half a second). The row appears on your tablet automatically, the customer never opens a phone.
- Reads plate in under 0.4 seconds, day or night
- Plug-and-play install at the entrance pole (PoE)
- Photo at every entry, stored for tow-dispute protection
Phone never leaves their pocket.
Nothing for the customer
to do at all.
The camera sends the plate to Curb. The platform looks up the phone number from their prior visit (or runs a DMV lookup under DPPA § 2721 permitted use) so the SMS path still works if your host forgets to validate.
Either way, the host tablet looks identical. Pick one based on the lot, not the workflow.
From parking to paid bill. One tap, three moments.
Customer phone on the left, host tablet on the right. The host stand work is the middle moment.
Customer parks, walks in.
Camera reads the plate, or the customer scans the entry sign. A row appears on your tablet within a minute.
In camera mode the phone stays in their pocket. In QR mode they scan a sign in about 12 seconds.
Sarah Lee, red Honda, entered 2 min ago. You don't act yet, wait until you seat her.
You tap once. That's the whole interaction.
One tap on the tablet when you seat her. About 20 seconds later, her phone buzzes.
You're validated at Black Cow. Free until 10:47 PM tonight. We'll text you 15 min before.
'You're validated at Black Cow. Free until 10:47 PM tonight.' No app to open.
Row gone, replaced by a green confirmation. Total time at the host stand: 5 seconds.
Customer leaves. Receipt arrives.
Plate reads at exit (or session times out gracefully in QR mode). A receipt text arrives. Total charge: zero. No app downloaded, no card typed, no tow feared.
Thanks for parking with us. You stayed til 9:02 PM, no charge. Receipt: curb.app/r/x4t9
'Thanks for parking. No charge.' That's the whole experience.
No unvalidated plates right now.
Nothing for you to do. The session ends on its own.
Slammed Friday night. Your host forgets to tap.
This is the section that exists because your hosts are human. The 5-minute soft window is the platform's saving throw.
Four minutes in. No tap yet.
Friday night dinner rush. Your host seated Sarah but never got to the tablet. The row is still waiting. Nothing bad has happened, the 5-minute grace window is still open.
Sarah is at the bar with her friends. No idea.
Soft amber pulse on the row. Your tablet hasn't escalated to anything red.
Curb texts Sarah. She replies with the restaurant.
At the 5-minute mark the platform sends Sarah an SMS. She taps the suggested chip for Black Cow. No app, no account, no friction.
Curb here. You parked at 110 E Main 9 min ago. If you're dining at one of our restaurants, tap below to validate. We won't charge you anything.
Black Cow
'Are you dining at one of our restaurants?' She taps a chip and goes back to dinner.
Row turns green on its own. Caption: 'Auto-validated via SMS reply. No host action needed.'
Your host never knew anything went wrong.
The save is logged. At the end of the night you can see how many of your customers self-validated, in case you want to retrain a host or just track it.
You're validated at Black Cow. Free until 10:47 PM tonight. We'll text you 15 min before.
She gets the same 'validated' confirmation. Same flow as if your host had tapped.
End-of-shift summary will show one self-validation. No customer was at risk.
This is the section that exists because your hosts are human.
Someone parks here who isn't with you. The system handles it. You don't.
What happens automatically when a vehicle enters and no tenant validates within Allan's configured window. 5-minute soft grace, 30-minute auto-dispatch to Colliers Towing & Recovery. Va. § 46.2-1231 signage check gates every dispatch.
An unfamiliar car pulls in.
Camera reads the plate. The row appears on your tablet, still unvalidated. You don't recognize the customer so you ignore it. The 5-minute grace window is open.
Grace window is up.
Five minutes pass. No tenant validated this plate. The platform fires the first warning. If we have a phone for the plate (prior visit or DMV lookup), the driver gets an SMS. If not, the warning is logged silently and only Colliers gets the tow if the 30-minute timer expires.
Parking notice:Your vehicle (TX 7XQ R882) has been parked at 110 E Main for 5+ min without a tenant validation. If you're a customer of one of the lot's businesses, ask staff to validate now. Otherwise return to your vehicle. Tow dispatch at 30 min per Va. § 46.2-1231.
Dispatch to Colliers.
Thirty minutes after entry, three safety checks pass (signage on file, tow vendor configured, session still dispatchable) and Colliers is notified. SMS to dispatch, email to dispatch@collierstowingva.com with the entry photo, plate close-up, and signage proof. The lot owner is CC'd. You do nothing.
COLLIERS DISPATCH
Tow requested at 110 E Main lot.
Vehicle: White GMC Sierra
Entered: 6:42 PM
Unvalidated: 30 min
Va. § 46.2-1231 signage on file. Photo evidence required at hookup. Confirm: curb.app/d/x4t9
To: dispatch@collierstowingva.com
CC: allan@cadgenehoa.com
Hi Colliers,
A vehicle is requesting tow removal from 110 E Main St (Main Street Market lot):
Vehicle: White GMC Sierra
Entry time: 6:42 PM, Tue May 19
Unvalidated for: 30 min
Confirm dispatch: curb.app/d/x4t9
Attached: entry photo, plate close-up, signage compliance photo (Va. § 46.2-1231).
On arrival, please upload three photos at the link above before hookup. The platform requires photo evidence at dispatch and at hookup per § 46.2-1231.
Thanks,
Curb dispatch
Vehicle removed.
Colliers tows the vehicle. Before hookup, their driver uploads three required photos (vehicle on site, plate close-up, entry signage) through curb.app. The platform won't close the tow without them. If the driver returns and looks up their plate, they see exactly where the car went. You served dinner without thinking about any of this.
Plate 7XQ R882 (TX) was removed from 110 E Main St.
Va. Code § 46.2-1233.1 caps the tow fee.
No restaurant has ever wanted a customer towed. That is why this section exists.
What every host stand asks first.
Will my customer get towed by mistake?+
No. Three safety checks gate every tow dispatch: the lot owner's entry signage must be on file (Va. § 46.2-1231), a tow vendor must be configured, and the session must still be unvalidated and dispatchable. On site, the Colliers driver must upload three photos through curb.app (vehicle on site, plate close-up, entry signage) before the platform will close the tow. Every photo, every text, every email is preserved. If a tow is ever disputed, the entire evidence chain walks into court.
What if my host is slammed and forgets to tap?+
That's exactly what the Path A.5 section above shows. At the 5-minute mark, before any enforcement starts, Curb texts the customer asking which restaurant they're dining at. They tap a chip, you do nothing, the row turns green on its own.
What if a stranger walks in and asks me to validate, but they didn't eat with us?+
You tap 'Not a customer' (the red button on their row). The platform leaves the row unvalidated. If the lot is set up as tenants-only, the 30-minute timer continues toward the auto-dispatch to Colliers. You don't have to make the call about the tow itself.
Who actually calls the tow truck?+
Nobody calls. The platform sends an SMS to Colliers and an email to dispatch@collierstowingva.com at the 30-minute mark, but only after the three safety checks pass. If any check fails, the platform refuses to dispatch and pings the lot owner instead. The full timeline is in the operator dashboard above.
Does this cost my restaurant anything?+
No. Allan covers the pilot for 90 days. After that, the lot owner pays for the platform. Your restaurant never gets billed. The only thing you'll be asked to do is run a small monthly amenity arrangement based on the actual data, instead of arguing about it at lease renewal.
Tablet on us. Setup on us. Training on us.
Your restaurant pays nothing for 90 days.
- iPad mounted by us
- 30-min host training
- BRCG on-site the first dinner rush